The future of fast food [technology]

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The future of fast food [technology]

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The fast-food sector has been an industry staple for 100 years and is the leader in the restaurant industry when it comes to convenience and customer engagement. In the wake of Covid-19, many quick service restaurants have had no choice but to change tactics to cope with minimal-contact demand for food. Expanding drive-throughs and staff numbers, digitisation transformation and streamlining menus are just some of the methods fast-food giants are bringing to the table. The article considers technology that is set to change the face of fast-food business forever.

Inspec keywords: catering industry; management of change

Other keywords: drive-throughs; digitisation transformation; fast-food business technology; restaurant industry

Subjects: Administration of other service industries

http://iet.metastore.ingenta.com/content/journals/10.1049/et.2021.0208
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