The secret to good morale in the workplace is good leadership. It sounds obvious, but why is it so hard to achieve? High morale provides a strong competitive edge, and makes it easier to support the implementation of new strategies. It helps businesses attract and retain talented people, makes the workplace easier to manage, and increases productivity. It can lead to less absenteeism and stress, create higher customer satisfaction and with luck better financial results. Wilf Altman reviews a new book addressing this issue.