Guaranteed talk [telephony]

Guaranteed talk [telephony]

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Researchers propose a telephone availability and awareness network (TAAN) that could help businesses save time and money. The telephone is a cornerstone of modern life, giving nearly instant connections between friends, families, businesses and nations. Yet even modern systems consistently fail to enable users to make contact at the first attempt. A substantial proportion of business calls fail because the called party is unavailable and by the time a call is returned, the original caller is often unavailable. This imposes both a time and financial burden on the international business community, causing frustration and stress. Some in-house systems show when a colleague is engaged on a call, making it obvious when an internal call to that person would be pointless. This 'on-hook/off-hook' information could distributed more widely. Thus the idea of a telephone availability and awareness network was born. TAAN provides a solution to the problem of pointless telephone calls. The system is capable of indicating to a telephone user, in real time or substantially real time, the status or availability of a remote telephone line anywhere in the world. If necessary, it can function independently of the network being used for voice calls. The article outlines the concept behind TAAN.

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