Hidden market models: a bystander's view of progress
Hidden market models: a bystander's view of progress
- Author(s): R. Walters
- DOI: 10.1049/ic:19970796
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IEE Colloquium on Advances in Interactive Voice Technologies for Telecommunication Services — Recommend this title to your library
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- Author(s): R. Walters Source: IEE Colloquium on Advances in Interactive Voice Technologies for Telecommunication Services, 1997 page ()
- Conference: IEE Colloquium on Advances in Interactive Voice Technologies for Telecommunication Services
The author regards computer telephony integration (CTI) as the functional integration of telephone switches with computers. Its extension into the world of voice automation is a natural one and most integrated systems are formed from the trio: telephone system, computer system and interactive voice response system. Extending into the messaging world has not been so smooth, and still has some way to go, but it is happening. All of this, together with a lashing of image and video to create a truly multimedia mixture, leads to computer mediated communications, the future of CTI. (4 pages)
Inspec keywords: interactive video; voice mail; multimedia communication; telecommunication computing; telephony
Subjects: Communications computing; Electronic mail; Multimedia communications; Telephony
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