Interactive customer services - improving communications with customers

Access Full Text

Interactive customer services - improving communications with customers

For access to this article, please select a purchase option:

Buy conference paper PDF
£12.50
(plus tax if applicable)
Add to cart
Buy Knowledge Pack
10 articles for £75.00
(plus taxes if applicable)
Add to cart

IET members benefit from discounts to all IET publications and free access to E&T Magazine. If you are an IET member, log in to your account and the discounts will automatically be applied.

Learn more about IET membership 

Recommend Title Publication to library

You must fill out fields marked with: *

Librarian details
Name:*
Email:*
Your details
Name:*
Email:*
Department:*
Why are you recommending this title?
Select reason:
 
 
 
 
 
IEE Colloquium on Business Applications of Multimedia Communications — Recommend this title to your library

Thank you

Your recommendation has been sent to your librarian.

A research group at the University of Salford in partnership with NORWEB Communications, is involved in an EPSRC funded programme investigating the use of multimedia systems and modern telecommunications to enhance companies' customer service provision. The way organisations interact with their customers is key for success. Modern telecommunications systems offer the opportunity to exploit multimedia to deliver a whole new range of interactive on-demand services, directly to the customer within their own premises and at a time most convenient to them. (4 pages)

Inspec keywords: business communication; multimedia communication; interactive systems; telecommunication services

Subjects: Multimedia communications

Related content

content/conferences/10.1049/ic_19970356
pub_keyword,iet_inspecKeyword,pub_concept
6
6
Loading