More and more people combine several purposes with travelling, such as business, leisure, entertainment, and education. Such people may not have time to pre-plan a travel schedule in detail. They need location-aware information about the destination domain and expect individualised information and services. The EU funded research project CRUMPET addresses these factors and will provide new information delivery services for a far more heterogeneous tourist population. The services proposed by CRUMPET take advantage of integrating four key emerging technology domains and applying them to the tourism domain: location-aware services, personalised user interaction, seamlessly accessible multimedia mobile communication, and smart component-based middleware or “smartware” that uses multi-agent technology.