The rapid development of Information and Communication Technology (ICT) creates as mam" challenges for rail operators as it does opportunities. Remote Condition Monitoring (RCM) of rail vehicles, a major challenge, begs the question ; how to realise the RCM Value Cham of Data - Information - Added Value? The potential benefits on offer for every stage of rail vehicle operation are strongly context and roledependent for a rail business. The SmartFleet concept offers a structured approach to the integration of RCM into operational and maintenance processes; the key to successful RCM design and implementation lies in the balancing of technical, process and cultural aspects. Critical success factors include a focus on the desired goals and taking a holistic process perspective of the activity chain. (4 pages)