Sustainable business through alliance based concept model of management & technology of railway infrastructure
With the rapid development of technologies such as information and communication technology (ICT) and the accompanying major social changes, it has become increasingly difficult for companies to offer highly satisfactory customer services of their own in current society where customer needs are very widely diversified. Under such circumstances, by alliances among different companies, it is important to combine individual specialties organically and create new value constantly. On the other hand, the dramatic development of ICT enables companies and customers co-create new values using social network service as common practice. In this chapter, the alliance strategy of Japan Railway East which has developed vertically integrated business model in railway business and its advantages is described. In addition, autonomous decentralized technology and assurance technology as system technologies supporting these business alliances are also described.
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