Although Lean manufacturing techniques are not yet in place in every shop floor production, the so-called Smart Factory with the very promising German-coined label “Industry 4.0” is already making its tour. While the Toyota Production System (TPS) has shown to be the most performant manufacturing system, the Industry 4.0 initiative is still in the scoping phase with the demanding goal to become a highly integrated cyber production system. The partial and often limited knowledge about Lean production leads to distorted ideas that the two approaches are incompatible. In order to eradicate wrong statements, this paper tries to explain what Lean really is and how it has to be considered in the context of the Industry 4.0 initiative. Further, it discusses the existing contradiction within the Industry 4.0 goals regarding manufacturing performance and break-even point.

Chapter Contents:

• 20.1 Definition
• 20.2 Transformation in lean services
• 20.3 Eight wastes of lean
• 20.4 Lean tools in service industry
• 20.5 Critical elements in lean service
• 20.5.1 Leadership and management
• 20.5.2 Customer focus
• 20.5.3 Empowering employment
• 20.5.4 Quality
• 20.5.5 Challenges in lean services
• 20.6 Application of lean in services
• 20.6.1 Lean hotel
• 20.6.1.1 Implementation and tool
• 20.6.1.2 Waste in hotel
• 20.6.1.3 Benefits of lean hotel
• 20.6.2 Lean in hospital
• 20.6.2.1 Tools and implementation
• 20.6.2.2 Waste in hospital
• 20.6.2.3 Benefits of lean hospital
• 20.6.3 Lean construction
• 20.6.3.1 Implementation
• 20.6.3.2 Tools
• 20.6.3.3 Wastes in construction
• 20.6.3.4 Benefits of lean construction
• 20.6.4 Lean office
• 20.6.4.1 Implementation
• 20.6.4.2 Tools
• 20.6.4.3 Waste
• 20.6.4.4 Benefits of lean office
• 20.7 Lean in service versus lean in manufacturing
• 20.7.1 Lean manufacturing
• 20.8 Chapter summary
• References

Inspec keywords: factory automation; production engineering computing; lean production

Other keywords: service industry 4.0; highly integrated cyber production system; smart factory; lean manufacturing technique; Toyota production system; German; shop floor production; lean dominancy

Subjects: Systems theory applications in industry; Production management; Systems theory applications; Industrial applications of IT; Production engineering computing