In today's competitive world, the success of social development depends on a competent, well-functioning government and public sector. A good governance has always been important in organizations, where people are one of the few influential assets. The quality of governance institutions also has a significant impact on economic growth. Unfortunately, most of the developing countries are finding centrally regulated public service policy a hindrance to effectively deliver public services in modern globally competitive scenarios. Making the government function better implies not only improving efficiency and cost-effectiveness of public sector functions and operations but also improving all of the public sector effectiveness so that government policies and programs work smoothly, achieve the stated desired objectives, treat recipients with respect and dignity, and positively affect people in which they are designated to minimize any negative distortionary side effects.

Chapter Contents:

• 19.1 People development system
• 19.2 Lean implementation in public sector
• 19.3 Performance measurement in improving public sector
• 19.4 Problems of lean implementation in public sector
• 19.5 Conclusion
• References

Inspec keywords: corporate social responsibility; public administration; government policies; labour resources; developing countries

Other keywords: people asset; public sector performance; social development; developing countries; Industry 4.0; lean government; governance institutions; centrally regulated public service policy; cost-effectiveness

Subjects: Organisational aspects; Human resource management; Social and political issues; Economics