'Your checklists for success' (Management of Technology, 2009), 'How to Build Successful Business Relationships', Chap. 10, pp. 159-170, DOI: 10.1049/PBMT027E_ch10
IET Digital Library, https://digital-library.theiet.org/;jsessionid=1ns3937f5ot7r.x-iet-live-01content/books/10.1049/pbmt027e_ch10