As we saw in Chapter 1, Tuckman talks about the 'process of enjoining' and describes four stages of team development. Groups and teams must experience various developmental stages before they become fully productive and function as a group or team entity. Chapter 1 stated that for optimum group performance all four stages -forming, storming, norming and performing - need to be negotiated. The group must not get stuck in one phase. And this is where conflict comes in! The goal of conflict is getting to performing and growing the team. Conflict is normal. The team leader must create an environment where everyone can express themselves honestly. This chapter will help you not to get stuck in a conflict or 'storming' situation and be unable to get out of it.

Inspec keywords: team working

Other keywords: Tuckman; conflict handling; team leader; team development; group performance

Subjects: Human resource management