This chapter looks at the digital home from the customer perspective, based on practical experience gained from a range of current and recent projects. It identifies who the customers are, the types of service they are looking for and the underlying issues that can hold back or accelerate developments in this area. It also describes a framework for engagement with the customer which is being successfully employed by BTexact Technologies.
Digital Homes - For Richer For Poorer, Who Are They For?, Page 1 of 2
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