Inspec keywords: software quality; software process improvement; Capability Maturity Model; quality management; software maintenance; quality assurance; software development management

Other keywords: middle-sized software companies; product quality; software process diversity model; standardised quality assurance system; contemporary software products; customer requirements; productivity; capability maturity model integration-development program; CMMI-DEV certificates; software development processes; process-oriented quality management techniques

Subjects: Software management; Software engineering techniques