Investigation of human affect during electronic commerce activities
Investigation of human affect during electronic commerce activities
- Author(s): P. Goulev and E. Mamdani
- DOI: 10.1049/ic:20030145
For access to this article, please select a purchase option:
Buy conference paper PDF
Buy Knowledge Pack
IET members benefit from discounts to all IET publications and free access to E&T Magazine. If you are an IET member, log in to your account and the discounts will automatically be applied.
IEE Eurowearable '03 — Recommend this title to your library
Thank you
Your recommendation has been sent to your librarian.
- Author(s): P. Goulev and E. Mamdani Source: IEE Eurowearable '03, 2003 p. 41 – 46
- Conference: IEE Eurowearable '03
- DOI: 10.1049/ic:20030145
- ISBN: 0 85296 282 7
- Location: Birmingham, UK
- Conference date: 4-5 Sept. 2003
- Format: PDF
With the development of e-commerce an ever increasing number of customers shop online, interacting with their personal computers more often and for longer than with human clerks. However a major limitation of today's technology is that machines do not have the means of observing and interpreting the user's response to the service provided. We are interested here in one particular type of response, the emotional response of the user. This paper presents an evaluation of the use of skin conductance measurements for this purpose, using a wearable sensing device called AffectiveWare. The investigation was carried out as part of a joint project between the London Science Museum's Live Science program, and Imperial College London. The aim is to discover more about the role of affect in our interaction with computers.
Inspec keywords: home shopping; wearable computers; emotion recognition; biosensors; human computer interaction; human factors; skin; electronic commerce
Subjects: User interfaces; Retailing and distribution computing; Home computing; Ergonomic aspects of computing
Related content
content/conferences/10.1049/ic_20030145
pub_keyword,iet_inspecKeyword,pub_concept
6
6