@BOOK{ iet:/content/books/te/pbte048e, author = {Antony P. Oodan}, author = {Keith E. Ward}, author = {Catherine G. Savolaine}, affiliation = {Service Performance Assurance Division, AT&T}, author = {Mahmoud Daneshmand}, affiliation = {AT&T Labs.}, author = {Peter Hoath}, affiliation = {BT}, keywords = {customer perception;numbering;service provider;telecommunications fraud;mobile communication system;billing;service surround;network evolution;network performance engineering;customer relationship management;Internet service;satellite communication;architectural framework;ergonomic consideration;quality of service economics;telecommunication security;legacy network;telecommunication management;}, title = {Telecommunications Quality of Service Management}, publisher = {Institution of Engineering and Technology}, year = {2003}, series = {Telecommunications}, url = {https://digital-library.theiet.org/;jsessionid=2raft2moh7s7n.x-iet-live-01content/books/te/pbte048e} }