Quality of Service delivered by the service provider
Management of delivered quality, even though the most prevalent among the service providers, requires better professionalism for optimum effectiveness. Scientific determination of relevant sample sizes, appropriate parameters (for optimum benefit to customers, regulators and the service providers) and specification of the most efficient monitoring systems are part of this process. Determination of the delivered performance leads to the next steps in the management of quality: the management of customers' perception of quality, analysis of the execution gap and establishing remedial actions.
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