The management of 'offered quality' by the service provider is one of the key elements for the successful overall management of quality. It is perhaps in the provision of offered QoS where maximum decision making effort is expended. It is, therefore, necessary to ensure that all relevant information is given due consideration before the planned/offered quality of service targets are finalised. The quality of these decisions will affect not only the quality delivered but the service provider will be judged by the practical way in which QoS is seen to be managed. The next chapter covers the delivered QoS how well the offered QoS has been achieved.
Quality of Service offered/planned by the service provider, Page 1 of 2
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