Four viewpoints of Quality of Service
Effective management of QoS can be made easier with the aid of the framework described in this chapter. Identifying the key issues for each of the four viewpoints enable a clear focus in their management. A clear focus on issues should enable a better attention to be given for the resolution of problems. This in turn could result in optimised quality, commensurate with the resources expended. The next four chapters deal in more detail with the four viewpoints of QoS.
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