Using the concepts on quality from Chapter 1 the features of QoS in telecommunications have been established. After reviewing the state of the art the shortcomings of the present method of managing QoS have been identified and a framework for its study is introduced. The rest of the book deals with different aspects of the framework for the identification, study and management of the key issues and guidelines on how to address these.

Inspec keywords: telecommunication network management; quality of service; telecommunication services; quality management

Other keywords: telecommunication management; quality of service management; QoS; telecommunication service

Subjects: Network management