This chapter has dealt with the economics of QoS in a qualitative manner, since it is not possible to establish direct relationships between all of the cost and benefit elements. Nevertheless, these elements are large in financial terms and can have a major impact on network operator profitability. It is therefore important to understand the economic dimensions of quality and their drivers in order to have an informed view of the financial consequences of QoS initiatives or opportunities.
Economics of quality of service, Page 1 of 2
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