Management of quality of any product, service or the output of any process (e.g. organisation, manufactured article, a system etc.) can be made easier and professional if both the bottom-up and top-down approach to the understanding of the subject can be made to result in a set of defining statements. This chapter has shown how the application of the basic concepts on quality can be applied to determine the quality parameters of an entity. The remainder of the book develops the quality parameters from these concepts for the understanding and management of QoS in telecommunications.

Inspec keywords: quality management; telecommunication network management; quality of service

Other keywords: QoS; bottom-up approach; telecommunications quality of service management; top-down approach

Subjects: Network management