access icon free Appendix 8: Regulatory requirements on service performance to be reported on a regular basis in Australia

Author(s): Antony P. Oodan ; Keith E. Ward ; Catherine G. Savolaine ; Mahmoud Daneshmand ; Peter Hoath
Source: Telecommunications Quality of Service Management, p. 579-582
Publication date January 2003

A comprehensive set of parameters and the results achieved by the various service providers are on the website: http://www.aca.gov.au under the Telecommunications Performance Monitoring Bulletin. The following list gives a flavour of what is in the web site. Readers are advised that the parameters and customer satisfaction matters are regularly reviewed and the web site should be consulted for the latest information.

Inspec keywords: telecommunication network management; customer satisfaction; quality of service; monitoring

Other keywords: telecommunication quality of service management; regulatory requirement; Australia; customer satisfaction; service provider; telecommunication performance monitoring bulletin

Subjects: Network management

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