A comprehensive set of parameters and the results achieved by the various service providers are on the website: http://www.aca.gov.au under the Telecommunications Performance Monitoring Bulletin. The following list gives a flavour of what is in the web site. Readers are advised that the parameters and customer satisfaction matters are regularly reviewed and the web site should be consulted for the latest information.
Appendix 8: Regulatory requirements on service performance to be reported on a regular basis in Australia, Page 1 of 2
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