access icon free Appendix 3: Template for a typical service level agreement

Author(s): Antony P. Oodan ; Keith E. Ward ; Catherine G. Savolaine ; Mahmoud Daneshmand ; Peter Hoath
Source: Telecommunications Quality of Service Management, p. 545-548
Publication date January 2003

This appendix discusses service level agreement. These may include 'clarification of responsibilities', 'enhancement or effectiveness of service delivery' and 'service performance aspects'.

Inspec keywords: quality of service; service industries; quality management; ISDN

Other keywords: service delivery; service performance; clarification of responsibility; quality of service management; service level agreement

Subjects: ISDN

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