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Appendix 11: Sustaining supplier services

Appendix 11: Sustaining supplier services

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Telecommunications Quality of Service Management — Recommend this title to your library

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The recent failure of a number of telecoms service suppliers has demonstrated the need to be vigilant when buying services. This suggests that a QoS framework should consider not only the supplier's financial stability, but also the steps that should be taken to ensure continuity of service. In the UK, the DTI has initiated such a discussion and the results of the consultation and the subsequent developments are awaited with interest.

Inspec keywords: quality of service; telecommunication network management; telecommunication network reliability

Other keywords: supplier financial stability; DTI; telecoms service supplier failure; QoS; UK; telecommunication quality of service management

Subjects: Network management

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