This chapter discusses RC13. It defines project tasks, deliverables and acceptance processes. Regardless of whether a project is contracted on a fixed price or a T&M basis, handling the task of project scoping and planning by means of workshops with the client after the contract has been signed is commercial hara-kiri.

Inspec keywords: pricing; project management; customer relationship management; contracts

Other keywords: project; T and M basis; workshop; hara-kiri; fixed price; RC13; acceptance process; deliverable process; project task

Subjects: Marketing computing