@CHAPTER{ iet:/content/books/10.1049/pbmt027e_ch7, keywords = {management capabilities;manager;management skills;managing people;interpersonal skills;}, title = {Managing other people}, booktitle = How to Build Successful Business Relationships, publisher = {Institution of Engineering and Technology}, year = {2009}, pages = {103-120}, series = {Management of Technology}, doi = {10.1049/PBMT027E_ch7}, url = {https://digital-library.theiet.org/;jsessionid=59gdagvhk2rgh.x-iet-live-01content/books/10.1049/pbmt027e_ch7} }