This chapter explores the concept of the internal customer and gives a seven-step model to aid you in clarifying their needs and requirements. To be an effective team leader, you must be able to network, to influence colleagues at different levels within your organisation as well as customers outside. The chapter shows you how to create this 'web of influence' in order to gain resources, budget or simply the help you might need to finish a task.

Inspec keywords: human resource management; team working

Other keywords: team leader; departmental barriers; inter team barriers; web of influence; organisational issue; internal customer concept

Subjects: Organisational aspects